top of page

🛍️ Store Policy

At Bark and Ball, we believe shopping should feel good—from the moment you browse to the moment your pup gets their paws on something new. Here’s how we keep things smooth, transparent, and community-driven:

📦 Shipping & Delivery

  • Most items are fulfilled via Amazon or third-party partners, so delivery times may vary.

  • You’ll receive tracking info when available, and we’ll always aim to keep you updated.

  • For handmade or small-batch items, please allow a little extra time—good things take care.

🔁 Returns & Refunds

  • As many products are fulfilled through Amazon or Etsy, returns follow their individual policies.

  • If you have any issues, reach out to us—we’ll help guide you through the process or connect you with the seller.

  • We want you (and your dog) to be happy. If something’s not right, we’ll do our best to make it better.

💳 Payments & Pricing

  • All prices are listed in GBP and include VAT where applicable.

  • Some links may be affiliate-based, which helps support our indie mission at no extra cost to you.

  • We only feature products we genuinely love—no paid placements, no fluff.

🐾 Supporting Small Businesses

  • Bark and Ball is built on trust, transparency, and a love for indie makers.

  • We vet every product for quality, ethics, and charm.

  • When you shop here, you’re supporting small businesses who care deeply about their craft—and their customers.

📬 Contact & Support

Questions? Concerns? Just want to say hi? Drop us a message via our contact form or email—we’re here to help, and we love hearing from fellow dog lovers.

🔐 Privacy Policy

At Bark and Ball, we care about your privacy as much as we care about your pups. We keep things simple, transparent, and respectful—just like everything else we do.

📋 What We Collect

When you visit our site or make a purchase, we may collect:

  • Basic contact info (like your name and email)

  • Order details (products viewed or purchased)

  • Site usage data (to help us improve your experience)

We do not collect sensitive personal data, and we never ask for more than we need.

🛍️ How We Use It

We use your information to:

  • Process orders and affiliate referrals

  • Improve site layout and product recommendations

  • Send occasional updates (only if you opt in)

We don’t sell your data. Ever.

🤝 Third-Party Partners

Some products are fulfilled through Amazon, Etsy, or other trusted partners. When you click through to those sites, their privacy policies apply. We only work with platforms we trust.

📬 Your Choices

  • You can opt out of emails anytime

  • You can request to view, update, or delete your data

  • We’ll always honour your preferences

🐾 Cookies

We use cookies to keep things running smoothly and to understand how visitors use our site. You can manage cookie settings through your browser.

📣 Affiliate Disclosure

Some links on our site are affiliate-based, which means we may earn a small commission—at no extra cost to you. This helps support our mission to spotlight small businesses and ethical makers.

bottom of page